Cancellation Policy

Regular Orders

You may cancel a regular order within 10 minutes of placement, before it enters processing. Go to your order detail and click "Cancel Order". Full refund will be issued for prepaid orders.

Subscription Orders

Subscription deliveries can be cancelled up to 24 hours before the scheduled delivery date. Log into your account, go to Subscriptions, and pause or cancel the upcoming delivery.

Refunds

Mobile money refunds are processed within 24-48 hours. Cash on delivery orders that are cancelled before dispatch will not incur any charges.

Non-Cancellable Orders

Orders already picked up by a rider cannot be cancelled. If you have an issue with a delivered order, contact our support team within 2 hours of delivery.

Contact Support

WhatsApp: +256 700 000 000
Email: support@eloica.com